What We Do

Optimize the way your workforce functions with NICE solutions. Innovative organization techniques, performance management and improving forecast accuracy is what you’ll gain with your tailored NICE solution product. Interactive Capture Systems offers training and management services to make sure your team is utilizing solutions to the fullest.

Learn how we can optimize the efficiency of your call center and perfect customer experience with our Quality Management Optimization tools. To stay ahead of the game, you must continue to improve customer experience and ultimately drive sales and the team at Interactive Capture Systems can help.

In the high stress world of emergency call centers, air traffic controls and command centers, having an easy-to-use call recording platform is imperative to day-to-day operations. NICE technologies offer three different types of advanced audio recordings to fit your needs. Interactive Solutions can install your recording and train your employees on all three of these solutions.

Perfecting Customer Experience. Protecting People & Assets. Fighting Financial Crime.
Learn more about NICE and the solutions we offer our clients.

From Work Optimization to Security to Compliance,

we have your business needs covered.


Let's enhance your business, together.

When you work with ICS, you’re gaining a business partner. As a NICE Authorized Service Provider, our team of expert NICE engineers and technicians will work with you from consultation to implementation to make sure you are optimizing your business solution. We will train your employees on how to efficiently use your NICE technology, and how to apply it directly to day-to-day operations. We offer consultation, training, implementation and customer support for each of our solutions. When you’re working with NICE solutions, partner with the experts: ICS, the #1 NICE-certified installer, and the only NICE Platinum Trainer in the U.S. and Canada. We look forward to growing your business.